Warranty Policy

What is covered

Manufacturing defects and component failures under normal use, for the warranty period stated on each product page.

What is not covered

Physical damage, liquid damage, damage from power surges where no protection was used, unauthorised repairs, and normal wear such as battery capacity decline.

Making a claim

Bring the product with its accessories and your invoice to our service desk, or message us on WhatsApp with your order number. We diagnose first, then handle the manufacturer claim on your behalf.

Turnaround

Most in-warranty repairs are completed within 5-14 working days depending on parts availability. We will keep you updated rather than leaving you to chase us.